FAQ

Welcome to the frequently asked questions page of Diverse Mall, where we answer your questions and set your mind at ease. Please note this section of the FAQ corresponds to the old incarnation of this site. As such there may be some parts that are out of date.

Frequently Asked Questions (FAQ)


Shopping Questions

  1. Why should I become a member?
  2. How does it work?
  3. How do I join?
  4. How do I maximize my contribution?
  5. Where do my rebates go?
  6. Do all purchases I make at participating merchants qualify for rebates?
  7. How do "Coupons" work?
  8. Can I use special offers and coupons and still earn rebates?
  9. Can I use online currencies to shop through this site?
  10. Can I use this service if I live outside the U.S.?
  11. What if you don't offer the store I want?
  12. How do I get my friends and family involved with the Program?
  13. Do gift certificates qualify for a discount?
  14. What if I want to return or cancel an order?

Settings and Technical Questions

  1. How can I update my profile and settings?
  2. Which browsers do you currently support?
  3. What Browser Settings do I need to use?

Store Window TM

  1. What is the Store Window?
  2. How does the Store Window work?
  3. How can I download the Store Window?
  4. What if I use multiple computers?
  5. What are the Store Window system requirements?
  6. The Store Window does not appear when I visit the online stores
  7. I am still having problems with the Store Window
  8. If I don't see the Store Window, will I still earn rebates?
  9. How can I disable the Store Window?
  10. How can I remove the Store Window?

Online Surveys

  1. Why should I participate in Online Surveys?
  2. Do all purchases I make at participating merchants qualify for rebates?
  3. How do I participate?
  4. How long are the surveys?
  5. How many surveys do I have to answer?
  6. Are my answers kept private?
1. Why should I become a member?

By shopping through this site, you are helping us raise funds towards a worthy cause. We earn an average of 5% rebate on everything you buy at your favorite stores. You can also obtain coupons and special offers from our online stores and shop with the satisfaction of knowing you are making an impact in your community. (at no additional cost to you)

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2. How does it work?

Our merchants pay us a rebate on your purchases when we encourage you to shop at their web site. We use these rebates to help fund our vision.

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3. How do I join?

Register here! It's free and you can start shopping and earning rebates to support our vision.

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4. How do I maximize my contribution?

You can shop by selecting "Best Rebates" from the Services menu bar. Once you select the desired category, it will rank all participating stores by their rebate percentage or fixed commission rate. Also, to make sure you don't forget to shop through us, download our Store Window software during registration or by changing your settings in "My Account" folder. When you click to a merchant site, the Store window opens a small window reminder featuring the current special offer available at that merchant.

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5. Where do my rebates go?

The sum of all member rebates is sent to us on a quarterly basis through our service provider. This allows the online stores time to report merchandise returns.

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6. Do all purchases I make at participating merchants qualify for rebates?

Just about every item you purchase through us qualifies for a rebate. We cannot, however, obtain rebates for taxes, shipping, or any portion of a purchase that is paid for with your own coupons, gift certificates or a store credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for a rebate. In addition, the few cases where merchants have specifically noted that they will not pay rebates are specified in the website. If you start at our site, shop through our Newsletter, or use the Store Window, most of your purchases at participating Merchants will be credited. However, we will not receive a rebate if you do not click through us prior to entering the merchant site. There are also some products that Merchants exclude from the rebate program. If you click through us and make a purchase, then surf elsewhere on the Web and return to that store and make a second purchase, your second purchase will not earn rebates. (You must click through us every time you shop at a merchant site.) If you use multiple windows on your browser, the window in which you shop at the merchant must have been originated by us.

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7. How do "Coupons" work?

Our merchants provide us with specials and coupons that you can use to save money while you shop through our service. To view these offers, please select the "Coupons and Specials" tab on our menu to obtain a list that may be searched by Types, Category and Store Names. In order to take advantage of these specials, you must click on the offer description when it appears on the site, the newsletter or the Store Window. If you use coupons and specials that are not listed on our site, we cannot guarantee that you will be eligible to receive rebates on your purchases.

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8. Can I use special offers and coupons and still earn rebates?

Yes. As long as you use our coupon offers by clicking the link on our site, newsletter, or the Store Window. If you use coupons and specials that are not listed on our site or Store Window, we cannot guarantee that you will be eligible to receive a rebate on your purchases. Furthermore, please be advised that coupons and special offers listed on our site are subject to change. Restrictions may apply. We try to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

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9. Can I use online currencies to shop through this site?

No, you may not use online currencies to shop through us.

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10. Can I use this service if I live outside the U.S.?

Only if the online retailer you are purchasing from will ship outside of the U.S.

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11. What if you don't offer the store I want?

We are always collecting information to provide more relevant offers and quality merchants for our members to enjoy. If you would like to recommend a store to us, simply email our customer support and we will do everything possible to add your merchant.

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12. How do I get my friends and family involved in the Program?

Tell them about it! To assist you in this effort, we have created a tool in "My Account" folder for you to Refer A Friend. The tool provides an email template for you to invite your friends and family members. Simply enter their first name and email address and they will receive an invitation from you. We will also provide a report on the number of individuals you have helped to register and participate in the program.

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13. Do gift certificates qualify for a rebate?

No. Unfortunately, we don't receive rebates for purchase made with gift certificates.

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14. What if I want to return or cancel an order?

Returns are subject to the return policy of the merchant from whom you purchased. If you return or cancel an item, we have to reverse any rebate we receive from that sale. Returns (also deemed as exchanges) make a rebate ineligible. In the process of an exchange, the merchant cancels the old order and replaces it with a new one. When doing this, our rebate gets reversed and a new commission is not established because the merchant has created the new order (thus meaning the order was not completed through us - but placed through the merchant directly). Because of this, the merchant will not pay us the rebate. To avoid losing the discount - In future transactions, please make sure all returns are final and that it is not an exchange. Have the merchant refund your credit card, and then re-place the order through us.

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1. How can I update my profile and settings?

Log into the website and click on "My Account" in the top navigation bar. Then click on "My Profile" submenu to view your existing settings. This page will allow you to make any necessary changes to your profile which will dictate the types of surveys you can participate in. On the left column, you may click on the "Change Settings" tab to change you email address, password, and preferences.

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2. Which browsers do you currently support?

Internet Explorer - 5.0, 5.5, 6.0 and AOL - 8.0, 9.0

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3. What Browser Settings do I need to use?

For Internet Explorer 6 On the Tools dropdown menu, select Internet Options. In the Internet Options dialog box, click the Privacy Tab. Move the Security slider to the Medium level and click OK. For Internet Explorer 5 On the tools dropdown menu, select Internet Options. In the Internet Options dialog box, click the Security tab. Make sure the Internet icon is selected. Move the Security slider to the medium level or lower, and then click OK. For AOL 8 and AOL 9: Select Settings. Choose Preferences and select Accessibility and click on Privacy tab. Go to Settings and move slider downward to "Accept All Cookies" then click "Apply". Click OK. For AOL 7: Select Settings. Choose Preferences and select Internet Properties (WWW) and click on Privacy tab. Go to Settings and move slider downward to "Accept All Cookies" then click "Apply". Click OK For AOL 5 and AOL 6 Select My AOL. Choose WWW, and click the Security tab. Go to Custom Level, find "Cookie," and click "Enable." Click OK.

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1. What is the Store Window?

The Store Window is a software that helps our members maximize their shopping experience by reminding them when they have reached a participating store. For example, if you search for products and services through a search engine and in the process land on one of our participating stores, the Store Window will remind you and encourage you to shop at the stores that provide a rebate for our cause. The Store Window also features useful information including coupons and special offers at the store you're visiting and the rebate amount we will receive for your purchases.

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2. How does the Store Window work?

When you land on one of our participating stores, a small window pops up to remind you that by making a purchase you will be contributing to a worthy cause. The Window will also provide coupon links for any specials offered by the merchant. You may then click on the "shop" button or the coupon link to initiate your purchases.

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3. How can I download the Store Window?

The Store Window may be downloaded during member registration. If you were unable to download it then, you can do so by hanging your settings in "My Account" folder.

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4. What if I use multiple computers?

You'll need to download the Store Window on every computer or web browser you wish to use.

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5. What are the Store Window's system requirements?

The Store Window minimum requirement is Windows 95 with Internet Explorer 5.0 or AOL 5.0. Downloading and installing the Store Window takes about 8 seconds on a broadband (DSL/Cable) Internet connection.

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6. The Store Window does not appear when I visit the online stores

If you do not see the Coupon Window, it may be due to pop-up blockers installed on your computer. Pop-up blockers will interfere with the Coupon Window. Check your pop-up blocker software settings - you may be able to designate the websites you are willing to accept pop-ups while continuing to block others. Designate www.dmall.org as a site you are willing to receive pop-ups from.

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7. I am still having problems with the Store Window

If you are using Internet Explorer 6.0, perform the following steps to set cookie security settings to "enable third-party cookies". On the Tools dropdown menu, select Internet Options. In the Internet Options dialog box, click the Privacy Tab. Select the Advanced button and then check "Override automatic cookie handling". Under "First -party Cookies", click accept and under "Third-party Cookies" click accept. Check "Always allow session cookies" and confirm changes by Clicking OK. After these changes, if you are still encountering problems, please send us an email to cs@dmall.org .

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8. If I don't see the Store Window, will I still earn rebates?

If you reached the store by going through our site or our Newsletter, you will get credit. However, if you're not seeing the Store Window due to pop-up blocker software, we encourage you to check your software settings. For more information, see FAQ - "The store window does not appear when I visit the merchants".

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9. How can I disable the Store Window?

To disable the Store Window, select Store Window from the Tools dropdown menu on you browser. Then, unclick the "Enable Store Window" button if you no longer desire to receive reminder messages. The Store Window may be later enabled by simply selecting the "Enable Store Window" button in the Tools dropdown menu.

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10. How can I remove the Store Window?

For Windows Users Step 1: Open the Start Menu and go to Settings. Select the Control Panel. Double-click on Add/Remove Programs. Select "Store Window" and click Change/Remove Step 2: Open My Computer and select your Local Disk (C: drive). Select Program Files and delete the folder titled Store Window.

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1. Why should I participate in Online Surveys?

By participating in our Online Surveys, you can increase your giving while influencing your society. Your opinion counts and is sought after by corporations, elected officials and organizations. When you answer at least one survey a month, the revenues received will be used to fund our vision.

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2. How does the Online Survey work?

We have partnered with organizations, market research firms and elected officials who are interested in your opinion. When you answer a brief survey, you are providing feedback on issues they are willing to pay for. A portion of the research fees is given to us based on the percentage of our members that participate in the study. We will occasionally send you an email asking you to answer several questions on a particular subject or you can view all the current outstanding surveys that match your profile by entering the "Survey Directory" under Services | Online Survey.

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3. How do I participate?

When you register, please answer the background questions to better equip us to match you with surveys that conform to your profile and interests. If you have already registered, please answer the background questions by accessing "My Account" folder and clicking "Update Profile" on the left hand column. Once you complete the background survey, you can participate in any of our projects that match your profile.

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4. How long are the surveys?

The surveys are brief and should not take more than 10-15 minutes to complete. We limit most surveys to less than 15 multiple choice or text questions.

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5. How many surveys do I have to answer?

We only ask you to commit to answering at least one survey a month. However, the more surveys you answer the more you contribute to our cause. Also, please note that this is a forum or an opportunity for us to voice our opinion to corporate America and elected officials regarding matters that are critical to us.

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6. Are my answers kept private?

Yes. As stated in our Privacy Policy, none of the information that we collect will be released in any personally identifiable way, only in aggregate or anonymous form.

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